Shipping and Order Tracking

SHIPPING INFORMATION

Ground Shipping Rates

Find Out Where Your Order Is!

As soon as your product(s) ship from our warehouse or from a local retailer, you will be sent an email with your tracking number. If your order is sent in multiple shipments, you will receive a tracking number for each shipment.

You may also check your tracking number or order status by logging into your account on Madshus.com. If you need additional information or cannot find your tracking number, please contact Order Support

Order Processing

• Standard processing time once an order is placed is 2-3 business days.
• Unless specified otherwise, all orders are shipped using Fed Ex ground service and typically takes 3-7 business days.
• Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.
• Madshus is unable to ship to PO Boxes.
• Madshus is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, Madshus will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

If you have not received your delivery after 10 business days, please reach out to Customer Support and we can help you check on your order.

Cancelled Orders

Madshus makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled and has been cancelled. We apologize for this inconvenience. Since your card is not charged until your product has shipped, you will not be charged for your order and the authorization will drop according to your bank (2-3 business days but contact your bank for more information).

Partial Shipments

If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.

Out-Of-Stock Items

Madshus products are currently available online through our website in the United States and Canada regions only. If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Madshus Customer Support to find out when the product will be made available. If you live outside of the US and CA, please use our Madshus Store Locator to find a shop carrying near you.