Returns (non EU)

Return Policy

• All items have a 30-day money-back guarantee. Items must be in new/unused condition with original packaging and hangtags.
• Shipping and handling fees will not be refunded. You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
• The refund will be for the full value of the returned items unless otherwise noted.
• Credit for returned items will be applied to the payment method used to make the purchase. During peak season, return processing will take up to 4-5 weeks from the date the return is delivered to our warehouse. After processing, refunds may take up to 5 business days to appear on your credit card statement. 
• If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact Service Provider to initiate the return. In these cases, you may be compensated for the return shipping.

Returning Product Purchased from Madshus.com

To begin a return, please contact Customer Service and have your order number ready. You will be given an RMA# to include with your returned product.

• Email: Order Support
• Phone: 1-800-994-1474

Retail Returns

If your Madshus product was purchased from a local retailer, you must bring your product back to the retailer.

Please do not contact Madshus regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from Madshus.com and were fulfilled and shipped directly by Madshus.